Password Information and Resets

What are the password requirements for my user account:

Passwords must contain the following and are limited to the restrictions below:

• Must contain three of the four items: Uppercase letters, lowercase letters, numerical, non-alphanumeric characters. (~!@#$%^&*_-+=`|\(){}[]:;"'<>,.?/)

• Must be at least 10 characters.

• Cannot contain full name or complete username.

• Cannot reuse the last 10 passwords.
  
  Standard users will be forced to change password every 90 days.
  Users enrolled in DUO 2FA will not require a regular password change. If you suspect your account has been compromised, please alert I.T.

Five attempts with a bad password will force the account to lock and will need to be manually unlocked by I.T. This is to prevent brute-force attacks.

Password Reset Links:

General Government

• Computer/E-mail Login - Submit a helpdesk ticket or have your office neighbor on your behalf

• Payroll - (e-mail to Finance)

• Remote Access - (ScreenConnect)
  

Fire Department

• CrewSense - click "Forgot Password?"

• EMSCharts

• Target Solutions
  

Police Department

• CJIS - County 24/7 help desk available at 386-740-5222 or x15222 (OC Number is username)

• Copperfire/MobileCOM/WebQuery - Submit a helpdesk ticket - include OC number

• DAVID

• Entrust - Lost or Misplaced Token - Use OC Number to login.

• Evidence.com - Use e-mail ending with @orangecityfl.gov

• TraCS - Submit a helpdesk ticket

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