Should you require technical assistance after regular business hours please use one of the following options listed below, these are also located on the Intranet Homepage.

Computer – Please visit - https://helpdesk.orangecityfl.gov and submit a help desk ticket, be sure to include a call-back number where you can be reached at if we need to gather additional information

Phone – Please call 386-775-5401, during business hours this is manned, after hours please leave a detailed message with a call-back number.

These three methods will result in an e-mail and a text message to all I.T. personnel. Whomever is on-call at that time will handle the ticket accordingly. Please note after-hours issues are specifically limited to the following situations:

1. Technical issues for on-duty public safety personnel which is interrupting their ability to work.
2. Environmental control Issues in equipment/server locations.
3. Power loss issues in equipment/server locations
4. Network connectivity loss.
5. VPN/Remote Access connectivity issues.
6. Support requests made by director level employees impacting their ability to conduct business.